Do you need support?
A support structure is a natural and important part of you, the customer, get the most out of your investment. Summ Systems provides several alternative models in order to best meet your needs. With a support contract guarantees you the right support from our expert technicians to your users in their daily work. Support set-up is an important addition to your "Maintenance- / maintenance", where we will help you with so-called "Corrective Support" on the software you have purchased from us / Siemens PLM Software.
Contact us for a quote suggestions for the support contract that suits your wants and needs.
Our support is available weekdays between 8-16 Day before holiday / "red day" support is open from 8-13.
Summ and Summit works preferably with a support structure called the "time bank". This approach is based on customer purchases any of the 3 different levels of scale, and that this amount of support hours preferably be used during the current calendar year.
In support / installation activities Summ implements takes an accounting of the time spent and the amount that remains available. "Time bank" billed in advance so that the person or that the customer has the right to call off efforts by Summ/Summit know that the time is carried out already been accepted for settlement and create a simplicity in implementation.
Summ reports on each timesheet what the matter handled. Who has been the recipient of support response / installation. Time spent and the remaining balance.
To easily and efficiently perform support, we use Teamviewer to remotely connect to our customers computers. Contact our support by phone, and then click on the image below and we can help and guide you.